Digital Government Agencies
Problem background The reputation of the public sector is often negative among citizens, who expect the government to be more attentive and responsible to the
Public Sector
Digitize taxpayers’ customer correspondence communications
Problem Statement The largest economy in the world aims to digitize the communications between taxpayers and its revenue authority in order to meet compliance and
Protecting Confidentiality in Fraud Investigations at the Tax Office
Problem background The Fraud Investigation department at Tax office oversees programs to protect its individual’s privacy, their finance related information, and security of all the
Preserving Historical Employment Records at the Tax and Employment History Office
Problem background The Tax and Employment History office Team is expediting the process of providing employment and pension payment histories for compensation claims, but a
Streamlining Records Management for County Council: Addressing the Challenges of Multiple Systems, Regulations, and Information Management
Problem background A local county council office employs multiple Line of Business (LOB) applications to manage its operations and services, including financial management, human resources,
Optimizing Information Management: Implementing OpenText Documentum XCP for Efficient Records Management
Problem background A city council in the UK faces a significant challenge with its email system, with a backlog of nearly one billion emails going